Volunteer Opportunities

The 2020 calendar is already getting full and we are in need of Volunteers and Docents for our upcoming School Field Trips and Festivals.

Please all 865-448-0044 if you are interested in fulfilling our need!

The only requirement is a smile!

TAM Volunteer of the Year 2010 Iva Wilde
Iva Wilde & Bob Patterson

Volunteer, Iva Wilde, accepts her Tennessee Association of Museums’ “Volunteer of the Year” Award from Heritage Center Director, Bob Patterson.

The Heritage Center is an ambitious project that utilizes the talents of hundreds of people. Like any non-profit undertaking we need your help to ensure that the vision and mission of the Great Smoky Mountains Heritage Center is successful. Please consider volunteering your time and expertise to help educate visitors about the unique culture that is East Tennessee.

From our Volunteers…

“After spending my career in education, it is an honor to get to join another group of good people committed to passing on important history lessons to our eager guests.  What a beautiful place to spend the day watching children grow in their understanding and appreciation of what life was like for their mountain ancestors!” – Beth Fain

“The Heritage Center is a place where I’ve learned so much, met some of the most interesting people and made so many friends.  The children I’ve met on educational tours have been awesome!” – Carol Rosenbalm

“I believe that I learn more from the groups of kids that I shepherd through galleries and the Historic Village than they learn from me. It’s just so  rewarding.” – Herb Nachman

“I enjoy teaching the region’s heritage to visitors of all ages, partly because my family has been in this area since the late 18th century. And I simply enjoy working with people.” – David Weaver

Listed below are descriptions of the Center’s Volunteer Opportunities:

  • Docents: Train in all areas of gallery and outbuildings to lead school and other group tours, as needed. Requires attendance at a one-day training session. Most docent-led tours are during the week.
  • Program Docents: Train for specific demonstrations, i.e., open-hearth cooking, atlatl, historic games, clay pots and more. Requires attendance at a one-day general docent training session AND additional training from experienced volunteers in specific craft or skill. Program Docents may work with school tours, weekend tours or during festivals and other special events.
  • Museum Store/Front Desk/Admissions: Greet visitors, serve as cashier (merchandise sales and daily admissions sales) and retail display. Approximately 8-10 hours each month. Additional hours are optional.
  • Special Events: Needs here vary with each event. Available positions include admissions, membership sales, parking, volunteer check-in, market research, greeters and many others.
  • Special Assignment: Office, gardening, construction, maintenance, computer work, retail research, inventory, housekeeping and more.